- Hardware issue
- Check all cables/connectors/adaptors
- Software issue
- Quit out of every application that is open and try to run just the one software program.
- Restart the computer
- If using a CD, make sure it is compatible with your computer.
- i.e. is it for Mac or WIN
- What Operating System does it require?
- Check for Software Updates
- Internet issue
- Check your connection
- are you connected wirelessly or with an ethernet cable
- Can you connect using a different computer?
- sometimes the problem is with the website.
Force Quit: Hold down Option/Command/Esc Keys at the same time
Search the HELP link.
